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Ollo Card Services Online Security


While Mid America Bank & Trust Company (card issuer) and Ollo Card Services (servicer) takes precautions to protect the security and confidentiality of your personal information, many customers ask what steps they can take to further ensure their account security. Below are recommended tips to help you avoid fraud or identity theft:

  • Log In
    Protect yourself and your information against fraudulent Web sites by always checking the URL/Address every time you log in. You can access our website at www.ollocard.com, and after logging in the URL in your browser will read https://secure.ollocard.com.

  • Log Off
    After you have finished your secured online session, you should always use the Sign Out link to end your session. The Sign Out link appears on every page in the upper right hand corner. After you log out, no further transactions can be conducted without re-entering your User ID and password.

  • Create a User ID and Password That Only You Will Know
    Your User ID and password protect the confidentiality of your account, verify who you are and enable the system to establish your secure session.

    1. Select a User ID and password that are easy for you to remember and difficult for others to guess.

    2. Your User ID and password should be distinctly different.

    3. Try not to use words from the dictionary.

    4. Do not use your account numbers as your User ID or password.

    5. We recommend that you use a combination of letters and numbers.

    6. Memorize your password and never share it with anyone.

  • Change Your Password Frequently
    Stay ahead of the game and change your password frequently. Simply log in and select the Reset Password Link which can be found by selecting “Profile” in the upper right portion of the screen.

  • Be Aware of Cached Pages
    Cached pages are pages that are temporarily saved in your computer's memory. You can notice cached pages by clicking on your browser's Back button. While cached pages do not jeopardize the security of your User ID and password, cached pages do retain information submitted. It is best to complete all of your business transactions without leaving the computer and, when finished, log out and close the browser you were using so no one can access previously submitted or viewed information.

  • Beware of Suspicious E-mails or Phone Inquiries
    Never provide your account number, PIN or password to anyone who calls or contacts you unsolicited. And while Ollo Card Services may initiate a contact requesting personal information or security verification, it is good practice to request a callback number to verify that the call is authentic and not someone attempting a fraudulent act.

If you receive suspicious calls or e-mails claiming to come from Ollo Card Service, immediately contact our Customer Service Department at 1-877-494-0020 ask for the Security Department.